Refund policy

Return & Refund Policy

Thank you for shopping and commissioning work with Arigatou Studio. Please read our policy carefully before placing an order.

Strict No-Refund Policy

All sales are final. Arigatou Studio does not offer refunds, returns, or exchanges on any purchases—including standard retail products, digital downloads, original pre-made artwork, apparel, and custom commissions—except under the explicit exceptions outlined below.

Custom & Commissioned Orders

Due to the personalized nature of custom artwork and made-to-order items, custom orders are strictly non-refundable once work has commenced.

* Non-Refundable Deposit: The initial 25% deposit required to secure your commission is strictly non-refundable once work begins. If you cancel after work has started, the deposit is forfeited.

* Approval & Revisions: You will receive a work-in-progress preview to review before finalization. Every commission includes up to 2 rounds of minor revisions (e.g., color tweaks or small compositional adjustments). Once you give final approval on a preview, no further changes, cancellations, or refunds can be requested.

* Payment Terms & Delivery: The remaining balance is due upon completion. Final physical pieces or digital files will not be delivered until the balance is paid in full. If payment is not received within 7 days of the completion notice, delivery will be withheld until the balance is cleared.

* Client Unresponsiveness: If you become unresponsive for more than 30 consecutive days during an active commission, Arigatou Studio reserves the right to close the project and retain the non-refundable deposit.

Standard Retail Products (Non-Commissioned)

For pre-made artwork, physical merchandise, apparel, and digital files bought directly from the store:

* Final Sale: All purchases of standard in-stock inventory are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse. Please review all sizing charts, product descriptions, and photos carefully before completing your purchase.

Exceptions & Studio Guarantees

* Damaged or Defective Items: If a physical item arrives damaged in transit or defective, contact us within 48 hours of delivery with your order number and photo proof of the damage. Verified damaged or defective items will be replaced or refunded at our discretion.

For questions regarding your order, active commission, or damaged package reporting, please reach out through our site contact form or reply directly to your order confirmation email.