FAQ
🎨 Commissions
How do I start a Commission?
Head to our Start Your Design page and fill out the commission form. Tell us what you're looking to create, upload any reference images, and include your contact info. We review all submissions and follow up within 48 hours with a quote and next steps. No DM required — the form gets your vision straight to us.
How much does a commission cost?
Pricing depends on the type of piece, complexity, number of characters, and size. Custom shoes start lower than a full resin table, for example. Rather than list a price that might not match your project, we give every inquiry a custom quote based on your specific vision. Fill out the form and we'll have a number to you within 48 hours — no obligation to proceed.
how long does a commission take?
Standard commissions are completed within 2–4 weeks from the date your deposit is received, depending on complexity and our current queue. Rush commissions (under 2 weeks) are available for an additional fee and subject to availability — let us know your deadline in the form and we'll let you know if we can accommodate it.
What is the deposit and when do I pay the rest?
A 25% non-refundable deposit is required to secure your spot and start work. Once your piece is complete and approved, the remaining 75% is due before delivery. We invoice through Novo — you can pay via PayPal, Venmo, or debit/credit card.
how many revisions do i get?
Each commission includes up to 2 rounds of revisions at no extra charge. A revision covers minor adjustments to an approved concept — think color tweaks, small compositional changes, or detail refinements. Major scope changes (new characters, full redesigns) after approval are quoted separately. We share a work-in-progress preview before finalizing so you can catch anything early.
can i commission a specific character or scene?
Absolutely — that's our specialty. Whether it's a specific character, arc, battle scene, or your own original concept, we work from your references and vision. The more detail you give us in the form (characters, color palette, mood, specific moments), the closer we'll get it on the first draft. Upload reference images directly in the commission form for best results.
can i commission something that's not on the product list?
Yes — select "Other" in the commission form and describe what you have in mind. We've worked on a range of custom pieces beyond our standard categories. If it's something we can create, we'll tell you. If it's outside our current capabilities, we'll let you know that too — no runaround.
do you post my commission on social media?
We do share completed work on our Instagram and website as part of our portfolio, unless you request otherwise. If you'd like your piece kept private, just let us know at the time of your inquiry — we're happy to accommodate that. Either way, the piece is yours once final payment is made.
🛍 Shop & Available Pieces
what's the difference between a commission and a shop piece?
A commission is built from scratch to your exact vision — you choose the subject, style, size, and details. A shop piece is a finished original that we've already created and is available to purchase right now, as-is. Shop pieces ship faster and are priced to sell — but once they're gone, they don't come back. Every shop piece is one of a kind.
How often do new pieces drop in the shop?
We add new pieces regularly — follow us on Instagram @arigatoustudio and turn on post notifications to be first when something new drops. We also announce drops via Instagram Stories before they go live on the site. New pieces sell fast, so following is the best way to not miss one.
can i request a piece similar to something sold?
Yes — use the commission form and reference the sold piece you liked. We can create something in a similar style, subject, or format. Keep in mind that commissions are original works, so the result will be its own piece, not a replica of the sold one.
📦 Shipping & Delivery
Do you ship?
Yes, we ship within the US. Pieces are carefully packaged to protect them in transit — every order includes tracking. Shipping costs are calculated at checkout based on your location and the size/weight of the piece. For large items like resin tables, we'll confirm shipping method and cost with you directly before finalizing the order.
how are pieces packaged?
We take packaging seriously. Every piece is wrapped and protected before it ships — the goal is for it to arrive in the same condition it left the studio. Shoes ship in their box with additional protective wrapping. Canvas and wall art pieces are secured against bending and impact. Resin tables ship with custom protective packaging. If anything arrives damaged, contact us immediately with photos and we'll make it right.
what if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the damage and the packaging. We'll review and work with you on a resolution — whether that's a replacement, repair, or refund depending on the situation. We stand behind every piece we send out.
🔒 Payments & Policies
what payment methods do you accept?
We accept PayPal, Venmo, and debit/credit card. Commission payments are processed via invoice. Shop purchases are handled directly through the website at checkout.
Can I get a refund a commission?
The 25% deposit is non-refundable once work has begun — it covers the time and materials invested in starting your piece. If you cancel before work begins, contact us and we'll handle it on a case-by-case basis. Finished commission pieces are final. Shop piece sales are final given the one-of-a-kind nature of the work.
can i use the artwork for commercial purposes?
Standard commissions are for personal use only. If you intend to use the artwork commercially — on merchandise, for a brand, for resale — you need to disclose that in your inquiry so we can discuss commercial licensing, which is priced separately. Using personally-commissioned work for commercial purposes without a licensing agreement is a violation of our terms.
where are you located?
Arigatou Studio is based in Frisco, TX. We're an online studio — we work with clients nationwide and ship across the US. Local pickup may be available for certain orders — ask us when you inquire.
I have a question that's not answered here - how do i reach you?
DM us on Instagram @arigatoustudio or submit a question through the commission form — just select "Other" and describe what you need. We check both regularly and will get back to you as soon as we can.